Flowvi.be Flowvi.be

Terms of Service — Flowvi.be

Effective date: 06 September 2025

Provider: Headbright Group (KBO 0675712193)

Registered office: Brusselsesteenweg 166G, 9090 Merelbeke-Melle, Belgium

Contact: contact@flowvi.be

1) Scope

These Terms govern your personal, non-commercial use of the Flowvi.be app. They are subject to Belgian law and applicable EU consumer legislation.

2) License and acceptable use

We grant you a non-exclusive, non-transferable, revocable license to use the app in accordance with these Terms and applicable law. You agree not to:

  • reverse-engineer, decompile, or bypass security;

  • use the app in a way that burdens or disrupts it;

  • infringe third-party rights or violate the law;

  • commercialize the app or content without our written consent.

3) Third-party services (Apple Music, iCloud, others)

If you connect Apple Music or other in-app integrations, their terms and privacy policies apply and they act as independent controllers for their processing.

If you enable iCloud, on-device data may sync to your iCloud account under Apple’s terms/policies. We are not responsible for third-party content, storage locations, or service availability.

4) Subscriptions, trials, and billing (App Store)

Purchases, billing, renewals, and cancellations are handled by the Apple App Store. Manage your subscription in your Apple ID settings. Refunds are handled under Apple’s policies; we will assist you in contacting Apple where appropriate.

5) EU consumer rights (Directive 2019/770)

If the app does not conform to what was promised, you may request that we bring it into conformity. If defects persist, you may be entitled to a price reduction or refund. Nothing in these Terms affects your statutory consumer rights.

6) Right of withdrawal (digital content)

You have a 14-day right of withdrawal from digital purchases unless you request immediate performance, in which case you acknowledge losing that right once delivery begins. The withdrawal and refund process is administered by Apple.

7) Intellectual property

All IP in the app (excluding third-party content) belongs to Headbright Group or our licensors. No rights are granted except as expressly stated.

8) Availability, changes, and updates

We may add or remove features or impose reasonable limits. We may provide updates for functionality, security, or legal compliance, and may require installing updates to continue using certain features.

9) Warranties and disclaimers

We provide the app using reasonable skill and care. Nevertheless, the app is provided “as is” and “as available” and we do not warrant uninterrupted or error-free operation. Your statutory consumer rights remain unaffected.

10) Limitation of liability (consumer-compliant)

To the maximum extent permitted by law, we are not liable for:

(a) indirect or consequential losses not reasonably foreseeable by both parties;

(b) loss of data that you could reasonably prevent (e.g., via backups or iCloud settings);

(c) outages or failures of third-party services outside our control (e.g., Apple Music, iCloud).

We do not exclude or limit liability where unlawful, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for gross misconduct. Your mandatory rights under Belgian/EU law remain unaffected.

11) Security & updates (EU CRA - minimum)

  • We maintain proportionate security measures consistent with EU standards.

  • We provide updates and security patches for a reasonable period to keep the app safe and compliant.

  • Vulnerability reporting contact: contact+security@flowvi.be.

12) Termination

You may stop using the app at any time. We may suspend or terminate access for material breaches (e.g., abuse, unlawful use) with proportionate measures and, where reasonable, prior notice.

13) Governing law & disputes

These Terms are governed by Belgian law. Disputes may be brought before the courts of Ghent, without prejudice to EU consumer forum rights that allow you to bring claims in your country of residence. EU consumers may also use official ADR/ODR mechanisms.

14) Discontinuation

If we discontinue the app, subscriptions will stop renewing. Any refunds for unused periods are handled in accordance with Apple’s App Store policies.

15) Contact

  • Legal and support inquiries: contact@flowvi.be

  • Postal: Headbright Group, Brusselsesteenweg 166G, 9090 Merelbeke-Melle, Belgium