Support

Contact us

• Email (support): contact@flowvi.be

We aim to reply within 5 business days (usually sooner). If a case needs more time, we'll acknowledge receipt and keep you updated.

Subscriptions & refunds (Apple App Store)

• Flowvi.be is distributed exclusively through the Apple App Store.

• Manage or cancel your subscription in your Apple ID settings.

• Refunds are handled by Apple's policies. If you need help, email us and we'll assist you with the Apple process.

• If we discontinue the service, renewals will end and we'll provide guidance on any remedies available through Apple.

Privacy & data protection

• See our Privacy Policy for full details.

• To exercise GDPR rights (access, deletion, portability, objection, etc.), email contact+privacy@flowvi.be. We may request reasonable verification.

Security (EU CRA - minimum)

• Vulnerability disclosure: contact+security@flowvi.be

• We commit to proportionate security measures and to providing necessary security updates for a reasonable period consistent with EU requirements.

iCloud & on-device data

• Some settings or preferences stored on your device may sync to your iCloud if you enable it in Apple settings. iCloud is provided by Apple under Apple's terms and policies; we do not control your iCloud storage or locations. You can manage iCloud sync in your device settings.

Consumer rights (EU)

• Your statutory consumer rights under Belgian and EU law remain unaffected.

• You may consult EU redress mechanisms (including ODR) available in your country of residence (e.g. https://consumer-redress.ec.europa.eu/index_en).

Service changes or discontinuation

If we materially change or discontinue the app, we will provide reasonable notice through in-app messaging or our website/support channels. Active subscriptions will not renew after the effective date of discontinuation.