Flowvi.be Flowvi.be

Support — Flowvi.be

Contact us

  • Email (support): contact@flowvi.be

We aim to reply within 5 business days (usually sooner). If a case needs more time, we’ll acknowledge receipt and keep you updated.

Subscriptions & refunds (Apple App Store)

  • Flowvi.be is distributed exclusively through the Apple App Store.

  • Manage or cancel your subscription in your Apple ID settings.

  • Refunds are handled by Apple’s policies. If you need help, email us and we’ll assist you with the Apple process.

  • If we discontinue the service, renewals will end and we’ll provide guidance on any remedies available through Apple.

Privacy & data protection

  • See our Privacy Policy for full details.

  • To exercise GDPR rights (access, deletion, portability, objection, etc.), email contact+privacy@flowvi.be. We may request reasonable verification.

Security (EU CRA - minimum)

  • Vulnerability disclosure: contact+security@flowvi.be

  • We commit to proportionate security measures and to providing necessary security updates for a reasonable period consistent with EU requirements.

iCloud & on-device data

  • Some settings or preferences stored on your device may sync to your iCloud if you enable it in Apple settings. iCloud is provided by Apple under Apple’s terms and policies; we do not control your iCloud storage or locations. You can manage iCloud sync in your device settings.

Consumer rights (EU)

  • Your statutory consumer rights under Belgian and EU law remain unaffected.

  • You may consult EU redress mechanisms (including ODR) available in your country of residence (e.g. https://consumer-redress.ec.europa.eu/index_en).

Service changes or discontinuation

If we materially change or discontinue the app, we will provide reasonable notice through in-app messaging or our website/support channels. Active subscriptions will not renew after the effective date of discontinuation.