---
title: Support
slug: support
description: Get help with Flowvi.be - contact support, manage subscriptions, and learn about privacy and data protection.
date: 2025-11-25 00:00:00
content_type: legal
---

# Support

## **Contact us**

- **Email (support):** contact@flowvi.be

We aim to reply within **5 business days** (usually sooner). If a case needs more time, we'll acknowledge receipt and keep you updated.

## **Subscriptions & refunds (Apple App Store)**

- Flowvi.be is distributed exclusively through the **Apple App Store**.

- Manage or cancel your subscription in your **Apple ID settings**.

- Refunds are handled by **Apple's** policies. If you need help, email us and we'll assist you with the Apple process.

- If we discontinue the service, renewals will end and we'll provide guidance on any remedies available through Apple.

## **Privacy & data protection**

- See our **Privacy Policy** for full details.

- To exercise GDPR rights (access, deletion, portability, objection, etc.), email contact+privacy@flowvi.be. We may request reasonable verification.

## **Security (EU CRA - minimum)**

- **Vulnerability disclosure:** contact+security@flowvi.be

- We commit to proportionate security measures and to providing necessary **security updates** for a **reasonable period** consistent with EU requirements.

## **iCloud & on-device data**

- Some settings or preferences stored on your device may sync to your **iCloud** if you enable it in Apple settings. iCloud is provided by **Apple** under **Apple's** terms and policies; we do not control your iCloud storage or locations. You can manage iCloud sync in your device settings.

## **Consumer rights (EU)**

- Your **statutory consumer rights** under Belgian and EU law remain unaffected.

- You may consult EU redress mechanisms (including ODR) available in your country of residence (e.g. https://consumer-redress.ec.europa.eu/index_en).

## **Service changes or discontinuation**

If we materially change or discontinue the app, we will provide reasonable notice through in-app messaging or our website/support channels. Active subscriptions will not renew after the effective date of discontinuation.